Customer Services
We Are Customer-Centric Reliable, Scalable, Always-On
Brocus IT Solutions offers customer service 24/7, helping organizations connect with their customers, keep them happy, and build long-lasting loyalty. Our customer service representatives receive training on how to manage every aspect of a customer interaction, with a professional, caring, and first principle mindset to solving problems.
You can be certain your customers will receive support - at all hours - even after normal operating hours, weekends, or holidays. Our team will always be online, providing timely responses, and constant support.
What We Do?
At Brocus IT Solutions, we are experts in inbound lead engagement 24x7. We ensure your sales opportunities aren't missed even outside regular business hours. Our trained sales representatives are always available to respond immediately to inbound interest, at any time and through any channel.
We look at every interaction as a revenue-generating opportunity. Our agents are highly proficient at upselling and cross-selling needs and add-ons/upgrades while speaking with customers. The objective is to add maximum value to all customers. In addition to conversions, we offer product consultation and support by educating potential customers, articulating the unique value proposition(s) your brand offers, and addressing any potential concerns pre-purchase.
We are completely integrated through several platforms and provide omnichannel sales support via phone, email, live chat, SMS, and social media, and wherever your customers may contact you from, Brocus will provide timely, consistent, and professional replies to your customers with your sale goals and brand voice in mind.
Multichannel Support
- Phone
- Email reply management
- Live chat customer service
- SMS and social media support
Consistent Brand Experience
Our agents leverage custom scripts, follow your brand voice, and make use of a CRM system to give every customer a consistent and on-brand experience.
Multichannel Support
Current customers expect quick and consistent service on multiple platforms. We provide support via:
- Phone: Real-time communication with our support agents for immediate customer needs.
- Email Reply Management: Timely and branded email responses that keep your clients informed.
- Live Chat Customer Service: Quick support while users browse your website or app.
- SMS and Social Media Support: Seamless service across messaging platforms and social channels.
- Consistent Brand Experience: Our agents follow custom scripts and your brand tone using CRM tools to ensure uniform, high-quality engagement across all channels.
Our agents leverage custom scripts, follow your brand voice, and make use of a CRM system to give every customer aconsistent and on-brand experience.
Scalable Solutions
Our services can be utilized with few agents during normal hours or with a full team during peak times – we are built to fit your business and scale seamlessly and effectively.
Why It Is Important?
Every customer contact represents your brand. That is why Brocus is focused not only on solving problems, but also on employing positive experiences in every conversation. Our quality assurance measures, performance assessments, and detailed CRM tracking give you access to quality support that meets your needs and exceeds customer expectations.
By outsourcing customer support to Brocus IT Solutions, you benefit from a dedicated support team, greater productivity, and the ability to focus on what you do bestwhile we manage the frontlines of your customer relationships.