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91-843 3771 532

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hr@brocussolutions.com


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Best BPO in Navi Mumbai | Brocus Solutions (BPO Company)

BPO services in India is fastest growing segment of ITES i.e. Information Technology Enabled Services Industry. Economy of scale, business risk mitigation, utilization improvement and superior competency has led to growth of BPO industry. The BPO services increase in India is due to cheap labor cost, India's huge pool of talent and English speaking professionals.

Brocussolutions is one of the leading providers of BPO services in Navi Mumbai to the administrative back-office functions of major companies. Our BPO company provides you the best customized and most cost-effective solutions to meet your unique business needs. Brocussolutions helps organizations in increasing your business by improving business processes and workflow. We being the best bpo in Navi Mumbai also provide SEO, Marketing and Support services.

Phone Number

+91-843 3771 532

Email Address

hr@brocussolutions.com

Cost-Efficient Customer Service & Sales Outsourcing for US SMB & Mid-Market Companies We help US businesses scale customer support, inbound sales, and outbound sales operations without the cost, complexity, or risk of building in-house teams. Process-driven delivery. Secure operations. Teams that operate like your own.
Get a Free Consultation Talk to a BPO Operations Expert
ISO 9001 & ISO 27001 Certified
GDPR & PCI DSS Compliant
US-Aligned Teams
Dedicated Account Ownership
The Challenge The Real Challenge Facing US SMB & Mid-Market Teams As US companies grow, customer support and sales operations become harder to manage internally. Leadership teams struggle with:
Rising Costs Rising labor, hiring, and infrastructure costs combined with high attrition and training overhead.
Inconsistent CX Inconsistent customer experience across voice, email, and chat impacting brand reputation.
Limited Coverage Missed inbound sales opportunities due to limited coverage and inability to handle after-hours traffic.
Scaling Speed Difficulty scaling support and sales teams quickly to meet market demand or seasonal peaks.
Operational Risk High attrition, heavy training overhead, and management complexity for in-house teams.
Data Security Increasing pressure around data security and compliance as digital operations expand.
For SMB and mid-market companies, these challenges don’t just slow growth — they directly impact revenue, customer retention, and brand reputation.
Our Solution A Smarter, More Controlled Way to Scale Operations Brocus Solutions is a cost-efficient, process-driven outsourcing partner for US SMB and mid-market businesses. We don’t operate like a traditional vendor. We build and manage dedicated teams that function as an extension of your internal operations. Get a Free Consultation
What this means for you:
  • Predictable operating costs
  • Defined processes and accountability
  • Secure, compliant handling of data
  • Faster response times & better CX
  • Structured sales discipline
You focus on growth. We run the day-to-day operations behind the scenes.
Our Capabilities Our Outsourcing Services for US Businesses
Customer Support Service Outsourcing Designed for US SMBs and mid-market companies that need reliable, scalable customer support without hiring and managing large internal teams.
We Support:
  • Voice, email, and live chat support
  • Technical and product support
  • Order management and post-sales assistance
  • Account, billing, and customer retention support
Business Impact:
  • Faster response and resolution times
  • Consistent CX across all channels
  • 24/7 coverage without night-shift hiring
  • Improved CSAT and customer retention
Inbound Sales Outsourcing Inbound sales is where most US companies lose revenue due to limited coverage or poor lead handling. We Handle:
  • Incoming sales calls and inquiries
  • Lead qualification and needs assessment
  • Product and service consultations
  • Order processing, upsell, and cross-sell
Business Impact:
  • • Fewer missed opportunities
  • • Higher conversion rates from existing demand
  • Better sales visibility and reporting
Outbound Sales Outsourcing Build pipeline consistently without the cost and churn of internal SDR teams. We Support:
  • Cold calling and prospect outreach
  • Appointment setting and lead generation
  • B2B and B2C outbound campaigns
Business Impact:
  • • Predictable pipeline growth
  • • Lower cost per lead
  • Structured, process-driven sales execution
Why Brocus Solutions Why US Businesses Choose Brocus as Their Outsourcing Partner
Security & Compliance First ISO 27001, GDPR, and PCI DSS compliant operations ensure secure handling of customer data and transactions.
Process-Driven Operations Documented workflows, quality frameworks, and performance tracking — not ad-hoc staffing.
Cost-Efficient Delivery Reduce operational costs while maintaining service quality and control.
Dedicated Teams & Ownership Dedicated team, account manager, and QA oversight — not shared agents.
Scalable by Design Easily scale teams up or down as volumes and business needs change.
Hands-On Partnership Transparency, detailed reporting, and operational insights for leadership teams.
Get a Free Consultation
Specialized Expertise Industries We Commonly Support We work best with US SMB and mid-market companies in:
Automobile Parts

Product data management, compatibility verification, order processing, dealer and customer support.

Logistics

Shipment tracking, customer updates, claims handling, and carrier coordination.

Healthcare (Non-Clinical)

Appointment scheduling, patient support, insurance verification, medical billing inquiries, and staff recruitment.

Home Security

Installation support, device troubleshooting, monitoring assistance, and customer onboarding.

SaaS & Technology

Technical support, onboarding assistance, subscription management, and user training.

eCommerce & Retail

Order management, customer inquiries, returns processing, and product support.

Telecom

Customer service, technical issue resolution, billing support, service activation and retention.

Each engagement is tailored to industry-specific workflows, compliance needs, and customer expectations. Get a Free Consultation
Our Framework How Our Outsourcing Model Works
1 Requirements & Cost Assessment We understand your business goals, volumes, and customer journey to define the right operating model.
2 Team Setup & Training Dedicated agents are assigned and trained on your brand, tools, and processes.
3 Go-Live & Monitoring Operations launch with continuous monitoring, KPIs, and detailed performance reporting.
4 Optimization & Scaling We refine workflows and scale teams seamlessly as your business volume grows.
Results What US Businesses Gain with Brocus
Lower and predictable operating costs
Faster customer response times
Improved CSAT and retention
Higher sales conversion rates
Secure, compliant handling of data
Operational control without overhead
Trusted by US Businesses “Brocus helped us stabilize our customer support operations while significantly reducing costs. Their process discipline and transparency made them feel like part of our internal team.” — US-Based Client (SMB)

Frequently Asked Questions

Do you work with US businesses only? Yes. We specialize in supporting companies serving the US market with US-aligned teams, time zones, and operational processes.
Is outsourcing secure? Absolutely. We operate under ISO 27001, GDPR, and PCI DSS compliance with strict access controls and encrypted data handling.
Can I scale my team easily? Yes. Our delivery model is built for agility, allowing you to scale support and sales teams up or down based on your business volume.
Do you offer 24/7 support? Yes. We provide round-the-clock coverage across support and sales functions to ensure no customer inquiry or lead is ever missed.

Ready to Scale Support or Sales Without Increasing Overhead?

If you’re a US SMB or mid-market company looking for a cost-efficient, process-driven outsourcing partner, Brocus Solutions is built for you.

Get a Free Cost & Process Assessment Speak With an Operations Expert