Last Updated: Jan, 2026
At Brocus IT Solutions Pvt. Ltd ("Brocus", "we", "our", or "us"), your privacy is our priority. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights. We operate in compliance with India's Digital Personal Data Protection (DPDP) Act 2023, the EU/UK General Data Protection Regulation (GDPR), and applicable U.S. state privacy laws (including CCPA/CPRA).
By using our website brocussolutions.com or contacting us through any form or channel, you agree to the practices described in this policy.
Brocus IT Solutions Pvt. Ltd is a Business Process Outsourcing (BPO) company headquartered in Navi Mumbai, Maharashtra, India. We provide customer support, inbound/outbound sales, and operational outsourcing services to businesses primarily in the United States.
Company: Brocus IT Solutions Pvt. Ltd
Country: India
Email: hr@brocussolutions.com
Phone: +91-843 3771 532
We collect only what is necessary:
We do not collect sensitive personal data (health, financial account numbers, government IDs) through our website forms.
We will never sell your personal data to third parties. We do not use your data for automated profiling or decision-making without human oversight.
Under GDPR, we process your data based on: (a) your consent, (b) performance of a contract, (c) our legitimate business interests, or (d) legal obligation — whichever applies to the specific interaction.
Under India's DPDP Act 2023, we process data based on your consent or for legitimate uses as defined by the Act. Under CCPA/CPRA, California residents have specific rights as described in Section 7.
We share your data only in limited circumstances:
Any third party we work with is contractually required to protect your data to the same standards we uphold.
If you provide your contact details, we may reach out regarding your inquiry and relevant services. You can opt out of marketing communications at any time by:
We maintain a written Do-Not-Call (DNC) Policy in accordance with applicable Indian telecom regulations and US calling guidelines. A copy is available upon request. We comply with India's TRAI regulations and the US CAN-SPAM Act for all commercial communications.
Brocus is certified under ISO 27001 (Information Security Management). We implement industry-standard safeguards including data encryption in transit and at rest, role-based access controls, audit trails, and regular employee security training. To prevent unauthorised access and maintain data accuracy, we employ technical, administrative, and physical safeguards across all our systems and processes. Your contact and business data is managed through Salesforce, an enterprise-grade CRM platform with built-in encryption and security controls. While no system is completely immune to breaches, we take every reasonable step to protect your information.
Depending on where you are located, you have the following rights:
To exercise any right, email us at hr@brocussolutions.com. We will respond within 30 days (or as legally required).
Our website uses cookies to understand how visitors use the site and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not use third-party advertising cookies.
Since we are based in India and serve US clients, personal data may be transferred between these countries. We ensure such transfers comply with applicable laws and include appropriate safeguards (such as standard contractual clauses under GDPR, and compliance with India's DPDP Act cross-border transfer rules).
We retain your personal data only for as long as necessary to fulfill the purpose it was collected for, or as required by applicable Indian and US laws. Inquiry data is typically retained for up to 3 years; client contractual data is retained as required by law.
California residents may request disclosure of the personal information we have collected, used, disclosed, or sold about them in the previous 12 months, including the categories of data, sources, purposes, and any third parties it was shared with.
California residents have the right to: request disclosure of data collected, request deletion, opt out of any sale of personal information (we do not sell data), and be free from discrimination for exercising these rights. To submit a California privacy request, email hr@brocussolutions.com.
We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.