Customer Sales Representative (CSR)

We are looking for enthusiastic and result-oriented Experience Associates – US Sales to join our growing team. The ideal candidate should have prior experience in an International BPO sales process, excellent communication skills, and a passion for achieving sales targets. The role involves engaging with US-based customers, understanding their requirements, promoting products/services, and delivering exceptional customer experience while driving revenue growth.

Key Responsibilities:

• Handle inbound and outbound calls with US-based customers.
• Generate leads and convert prospects into successful sales.
• Build rapport with customers by understanding their needs and offering suitable solutions.
• Effectively pitch products/services and close sales while meeting revenue targets.
• Handle customer queries professionally through calls and emails.
• Educate customers on available products, services, or investment opportunities (as applicable to the process).
• Maintain accurate customer records and update CRM systems.
• Achieve daily, weekly, and monthly sales KPIs.
• Ensure compliance with company policies, quality standards, and process guidelines.
• Collaborate with internal teams to enhance customer satisfaction and business performance.

Desired Candidate Profile:

• Excellent English communication skills (Verbal & Written).
• Strong sales, negotiation, and objection-handling skills.
• Minimum 6 months of experience in an International BPO Sales Process.
• Ability to build customer relationships and influence buying decisions.
• Target-oriented with a go-getter attitude.
• Comfortable working in a fast-paced sales environment.
• Experience in US Sales, International Voice Process, Lead Generation, or Customer Acquisition will be preferred.
• Willingness to work in a fixed night shift.

Perks & Benefits:

• Attractive Fixed Salary + Uncapped Daily & Monthly Incentives
• Attendance Bonus & Group Insurance Benefits
• 5-Day Working Week
• Fixed Night Shift (No Graveyard Shift)
• Career Growth & Internal Promotion Opportunities
• Employee Engagement Activities and Rewards & Recognition Programs

Shifts Timings: 7:30 PM to 5:00 AM