Team Leader - Sales (WFO) | Manage 15-20 Agents | Navi Mumbai
Lead, coach, and drive performance of a high-performing US sales team. Fixed US shift, performance incentives, and fast growth to Operations Manager. Minimum 1 year TL experience required.
What you'll actually do
Here's the real breakdown, no fluff, just what matters.
About the Role:
We are looking for an experienced Team Leader to manage our US sales team. As a TL, you will be responsible for leading a team of 15-20 Customer Sales Representatives, driving conversion rates, developing sales strategies, coaching team members, and ensuring team KPIs are met. This is a leadership role requiring proven experience in managing BPO sales teams.
Key Responsibilities:
- Lead and manage a team of 15-20 sales agents
- Drive team performance to achieve daily, weekly, and monthly sales targets
- Monitor live calls and provide real-time coaching and feedback
- Conduct daily team huddles and pre-shift briefings
- Develop and implement sales strategies to improve conversion rates
- Analyze team performance metrics and prepare MIS reports
- Handle escalated customer calls and complex situations
- Manage attendance, leaves, and shift schedules
Requirements:
- Graduate degree (mandatory)
- Minimum 1 year experience as Team Leader in International BPO (Sales)
- Proven track record of achieving team sales targets
- Experience managing teams of 15+ agents
- Strong leadership and people management skills
- Excellent English communication skills
- Proficient in MS Excel for reporting and analysis
What We Offer:
- Fixed US night shift (no rotational)
- 5-day work week
- Salary upto ₹50,000 (based on interview performance and experience)
- Performance-based incentives tied to team targets
- Free dinner for night shift
- Health insurance
- Fast growth path to Operations Manager role
You'll need to know 👇
Job Overview
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