Operations Manager (Voice Process)

Job Description:

• Assistant Manager: - Handle the International BPO Sale process. (Sales background Must)
• Responsible for managing the entire customer base registered in the region and increasing revenue per customer, reducing revenue leakages, ensure high customer satisfaction level.
• Problem solving skills to quickly ascertain a situation and be decisive in solving it - Time management to meet production deadlines and shipment to the internal customers.
• Communicating courteously with customers by telephone, email, and letter. - Handling customer complaints or any major incidents, such as a security issue or an irate customer.

Roles and Responsibilities:

• Candidates should have experience of Manager under Sales/KPIs.
• Ability to perform multi tasks and adjust quickly in short time frames.
• Demonstrated ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels.
• Give timely and real time feedback with a view towards improving Operational and individual efficiency.
• Knowledge of operational processes, logical thinking, reporting and analysis.
• Provide feedback, training sessions and other team development exercises.

Desired Candidate Profile:

• Must possess strong communication, interpersonal, Sales experience and influencing skills.
• Must be analytical and detail oriented.
• Should have handled a team of 4-5 TLs.
• Candidate must be comfortable working in night shifts and working from office.

Perks & Benefits:

• Incentives - Monthly
• Benefits of Accidental Insurance
• Attendance Bonus
• 5 Working Days
• US Shifts

Interview Timings: 6.30pm till 9.00pm (Monday to Friday)